Prastai žodžiu su mano tuo sausį pirktu redmi note 4. Neatėjo per delivery deadline. Gearbest neva nė prie ko, tavo problemos nes neėmei draudimo. Per Paypal susirašinėt pradėjom tai pasiūlė grąžinti pinigus iš kelinto karto tik ir diskusijų. Ir taip dar į minusą 9EUR bus nes praradau sukauptus gearbest taškus ir t.t. Aišku yra šansas dar kad ateis. Yra buvę bent man taip...
Prisegu per paypal susirašinėjimą su gearbest.com gal kada ir Jūs susidursit su panašia situacija...
You
Hello, I have bought item from gearbest.com (more than 2 months ago), bet the item is not delivered and the delivery deadline is over (Mar 30, 2018) -
http://track.bpostchina.com/Tracking/Re ... 65424374BE Gearbest.com system shows: Tracking/reference number: RG965424374BE Shipping method: BERAMHQ Tracking site:
http://track.bpostchina.com/ Shipping date: Jan 29, 2018 12:07:23 Delivery deadline: Mar 30, 2018 Estimated time (business days): 15-20 Sku*quantity: 223499302 * 1 I tried to contact gearbest.com, but they wrote that delivery is not their problem, and they can make just a partial refund or resend the item with a handling fee. I would like to get my money back, for the item, which I didn't received. Thank You -- Sincerely, Gediminas
- Gediminas , Saturday, 31 March 2018 at 01:19:39
Seller
Dear Valued Customer, Thank you for contacting Gearbest. It's stated clearly on our website that any orders that do not have shipping insurance will not be the responsibility of Gearbest and the customer takes full liability for their package during the shipping process. In this case ,we could offer 90 EUR to you. Such exception will not be applicable for future cases and will be recorded in our system. We kindly ask you to repay us once you have received your item. Please let us know your decision. Best Regards, Amber_Deng Gearbest Customer Service
http://www.gearbest.com/
- GearBest, Saturday, 31 March 2018 at 01:55:51
You
Hello Sorry, but I can't agree with Your proposal. Insurance doesn’t cover the customer – it covers the seller! Regardless of what You say, it is Your responsibility to Deliver the item to me. Just like my responsibility to send money to You. Would You send me the items, if You don't get my payment? The answer is NO. I trust You and Your suggested delivery companies. Am I wrong? Good luck -- Sincerely, Gediminas
- Gediminas , Saturday, 31 March 2018 at 10:37:24
You
Information from gearbest.com website (
https://support.gearbest.com/faq/faq/view?id=432): I haven’t received my package 25 business days after shipment. This is rare but it may happen. Most likely your package is delayed due to an unforeseen situation ( weather, public holidays, peak seasons and so on) . Here is we apply this policy to all postal deliveries: Steps to follow: 1. Check whether the shipping address you indicated My Orders is correct. 2. Contact or go to the local post office in charge of your area: State your name and your address. In some cases, the post office will need you to collect the package over there. 3. After step 1 and 2, if the package has not arrived then please contact us HERE. 4. Once you have checked with the post office, we will compensate you after the delivery deadline has expired. 4. Once you have checked with the post office, we will compensate you after the delivery deadline has expired. Is it lie?
- Gediminas , Saturday, 31 March 2018 at 10:52:30
Seller
Dear Valued Customer, We would like to express our sincerest apologies for any inconvenience caused to you. Since you are a valuable customer and as a gesture of good will, we can apply compensation for you as an exception. We can offer you a refund of €131.34 EUR . Please kindly know that it is the maximum we can offer. Please confirm I can go ahead with this solution. Thank you very much for your understanding and patience. Best regards, Wanderer Gearbest Customer Service
http://www.Gearbest.com/
- GearBest, Saturday, 31 March 2018 at 23:45:15
You
Hello I accept to take a refund - € 131.34. I would like to get it back to my paypal account. And still, I will lose € 9 because I have used GB Points and GB wallet to pay for the item: Total Cost Commodity price: 140.82 - Used 419 GB Points saving: 6.98 - use GB wallet: 3.00 = EUR 131.34 Sorry for the situation. Thank you - Sincerely, Gediminas
- Gediminas , Sunday, 1 April 2018 at 08:41:36